What to do with a password problem
If you received a password error
If you receive the error message “The address and password do not match our records. Please, try again.“ first check and make sure you do not have the “Caps Lock” on. Retry entering the e-mail address and password on the “Open your account” page.
If you have forgotten your password
On the “Open your account page” click on the link “Change password”. (1)
On the “Change your password” page enter the e-mail address that you used to create your account. (2) This is the e-mail account which your new password will be sent to.
Click on the button “Send me a new password“. (3)
The new password will be sent to your e-mail address within a few minutes. The new password will be a long one which you can use to access your EBI web site account. Once you have accessed your account you can change the password to something you might prefer.
If you want to change your password
You can change your account password on the “Information in your account” page. Enter the new password in the password field (4) and then click on the button “Update your account information“ at the bottom of the page. (5)
