What to do with a password problem
To access your account login, click on the icon of a person. (1)
Enter your e-mail address and password.
If you received a password error
If you receive the error message “The address and password do not match our records. Please, try again.“ First check and make sure you do not have the “Caps Lock” on. Retry entering the e-mail address and password.
If you have forgotten or you want to change your password
Click on the link “reset password”. (2)
On the “Reset your password” page enter the e-mail address that you used to create your account. (3) This is the e-mail account which your new password will be sent to.
Click on the button “Send me a new password“. (4)
The new password will be sent to your e-mail address within a few minutes. The new password will be a long one which you can use to access your EBI web site account. Once you have accessed your account you can change the password to something you might prefer.
If you want to change your password
You can change your account password on the “Your account information” page. Enter the new password in the password field (5) and then click on the button “Update account information“ at the bottom of the page. (6)