How to Place an Order Go to the detail page for the book you want
to order. At the bottom of the white area there is a gray box from which the
book can be ordered. In the left hand box enter the number of
books you are ordering. (1)
The middle box lists the book title and price. If there is more than one version of the title each one will be listed with its description and price. Click on the small circle to select the version you want. When the version is selected there will be a blue dot in the circle. (2)
When you are ready to order click on the "add to cart" button. (3)
The shopping cart page will display the title and catalog number of each book you have ordered. It will also display the price of one book, the quantity of books ordered and the total price for that title
To continue shopping click on the "Continue shopping" link. (4)
To obtain an approximation of the shipping costs via UPS ground service enter the US zip code of the shipping destination in the zip code box (5) and click on the "Update" button. (6)
To change the desired quantity of a title enter the new number in the quantity field (7) and click on the "Update" button. To delete a title click on the "remove" link. (8) To empty the cart click on the "Empty" button. (9)
To finish the order click on the "Pay the bill" button. (10)
Billing and shipping information is entered on the customer information page. All fields that have a small * after the name must be answered.
Please provide your e-mail address and phone number so that we may contact you regarding any questions concerning your order.
Some address fields are important even if they are not required. The "Company" field identifies the name of your church, Bible institute or bookstore. The "Address 2" field provides additional spacing for those who have long addresses. The zip code field is vital for all USA addresses and any foreign addresses with postal codes.
If the billing and shipping addresses are the same you can save time by clicking on the "Same as invoice address" box. (11)
Click on the "Save my information for future use" box (12) if you want to save your customer information for a future order. If you click this selection and click on the "Proceed to next page" button (13) at the bottom of the white information area. You will be transferred to a new page to create an EBI web page account. You will need to add a password to the information you have already entered so that you can retrieve that information in the future. If you are an established EBI customer and want to be billed for your web site orders, you will need to create an EBI web page account.
If you do not click on the "Save my information for future use" box (12) and then click on "Proceed to next page" button (13) at the bottom of the white area you will be transferred to shipping selection page.
The customer shipping address is displayed on the left hand side of the shipping details page. It is imperative that you double check the accuracy of you shipping address! If the address is incorrect then click on the "change this" link and you will be able to correct the address.
On the right side is a list of the shipping options that are available with United Parcel Service (in the continental United States) and the US Postal Service. All over $100 which are shipped to addresses in the continental USA are sent by UPS. All orders shipped outside of the continental USA are sent by USPS.
UPS is more easily tracked and arrives more consistently at the scheduled time. The delivery time for ground service varies from 1 business day for the southeastern United States to 6 business days for western states.
USPS media mail is often the most economical shipping method in the USA. It is advertised that all deliveries will arrive within 7-10 business days, but service is not always reliable. Additionally packages cannot be tracked.
A box is available for any special instructions. (14)
Select your preferred shipping method you want by clicking the circle. (15) Click the "Proceed to order confirmation" button (16) to continue to the order confirmation page.
The order confirmation page contains a summary of the total cost of books, sales tax and shipping. Please review these numbers! Sales tax is collected on all books, except Bibles, which are shipped to a Florida address.
Below the order summary you can select your preferred method of payment.
EBI accepts Discover, Master Card and Visa. (17)
If you select PayPal you will be able to pay with a credit card or your PayPal account. (18)
In order to pay from an invoice, (19) the established customer’s web site account needs to be modified by EBI. The established customer should create their web site account and then contact EBI by phone (800-398-7187 or 863-382-6350) or e-mail (info@ebi-bmm.org). The web site account will be flagged and you will then have the option of paying by invoice which will be mailed or e-mailed to you.
If you selected the PayPal option you will be transferred to another page where you have to click the PayPal button (20) which will transfer you to the PayPal web site.
If you selected the invoice option you will be shown an invoice of your transaction. (See sample invoice at the end of this document.) Please print this invoice for your records. You should also receive a copy of the invoice by e-mail.
The PayPal web page contains a summary of your EBI order in the upper left corner. (The PayPal page may be a little different depending on if you have a PayPal account or not.)
You can log on to PayPal and pay with your PayPal account if you have one. (21)
If you want to pay with a credit card enter your information in the lower section (22) and click on the "Review and Continue" button at the bottom of the page.
When you have completed the PayPal payment you will be transferred back to the EBI page and shown an invoice of your transaction. Please print this page for your records. You should also receive a copy by e-mail.
